Terms of Service

These Terms of Service ("Terms") govern your use of TranscriptLabs, including the website at transcriptlabs.io and our backend extraction infrastructure (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Operator (service provider)

The Service is provided by:

NODE Piotr Nowicki
al. Komisji Edukacji Narodowej 36, lok. 112B
02-797 Warszawa, Poland
NIP (VAT): PL9512304601
REGON: 147233931
Registered with CEIDG (Polish Central Registration of Business Activity)
Contact: info@transcriptlabs.io

References to "we", "us", or "our" mean the operator named above.

2. The Service

TranscriptLabs is a tool for extracting transcripts from publicly available YouTube videos and channels, and generating AI-powered analytical reports based on those transcripts. The Service consists of:

• A web application accessible at transcriptlabs.io
• Backend extraction infrastructure that fetches publicly available YouTube transcripts on your behalf
• API endpoints powering the application

2A. Geographic scope

The Service is operated from Poland by the entity identified in Section 1 and is governed by Polish law as set out in Section 20. We make the Service available globally on a best-effort basis: there is no targeted distribution or marketing in any specific non-EU jurisdiction, and we do not represent that the Service complies with the sector-specific or sales-tax regimes of every country a user might access it from.

In particular:

• European Union / EEA users: these Terms, our Refund Policy, and our Privacy Policy are designed to comply with EU law (GDPR, Directive 2011/83/EU, ePrivacy Directive 2002/58/EC) and Polish implementing legislation. Mandatory consumer-protection rules of your country of habitual residence apply where required by Art. 6(2) of Regulation (EC) No 593/2008 (Rome I).
• United Kingdom users: the Service is offered cross-border from Poland. We do not currently maintain UK-specific terms; mandatory UK consumer rights (Consumer Rights Act 2015) applicable to a UK consumer purchasing from an overseas trader are not waived by these Terms.
• Users in the United States, Canada, Australia and other non-EU/EEA jurisdictions: the Service is offered as-is from Poland. We do not represent that we are registered for sales tax / GST / VAT in your jurisdiction; Stripe collects applicable taxes only where it has been configured to do so. Mandatory local consumer-protection rules in your jurisdiction (e.g. UCC implied warranties, FTC act, Australian Consumer Law, CCPA/CPRA disclosures) are not waived by these Terms to the extent they apply by force of law.
• Users in jurisdictions where the Service may be unlawful: by accessing the Service you represent that doing so does not violate any law applicable to you. We may restrict or terminate access from any country where local law would require licenses, registrations, or processor obligations we have not undertaken.

We are working toward a more granular jurisdiction-by-jurisdiction compliance posture; until then, this Section is the controlling statement of geographic scope. Nothing in this Section limits the mandatory protections of any consumer's habitual residence.

3. Who can use the Service (eligibility)

You must be at least 16 years old to use the Service. By using the Service, you represent that you meet this requirement and that any information you provide is accurate.

These Terms distinguish between three types of users:

• Consumer (konsument): a natural person using the Service for purposes outside their trade, business, craft or profession (Art. 22¹ of the Polish Civil Code; Directive 2011/83/EU).
• Sole trader contracting outside their professional scope (przedsiębiorca na prawach konsumenta): a natural person registered under CEIDG (or an equivalent EU register) entering into a contract directly connected with their business activity, where the contract does not have a professional character for them — meaning the subject matter of the contract is not within the scope of their actual professional activity (PKD codes) as disclosed in the public register. Such users are protected as Consumers with respect to: the right of withdrawal from a distance contract, the prohibition of unfair contract terms (Art. 385¹–385³ of the Polish Civil Code), and statutory warranty / non-conformity rules, in accordance with Art. 38a of the Polish Consumer Rights Act (ustawa o prawach konsumenta).
• Business user (przedsiębiorca): any person, sole trader, legal entity or organizational unit using the Service in connection with their business activity, where the contract does have a professional character for them. Business users must provide their VAT/NIP number when invoicing.

Consumer-protection provisions of EU and Polish law apply to Consumers in full and to sole traders contracting outside their professional scope to the extent provided by Art. 38a of the Polish Consumer Rights Act. Business users contract on the basis of these Terms exclusively, except where mandatory law provides otherwise.

Self-identification: if you are a sole trader and believe your purchase falls outside your professional scope, please indicate this when submitting a refund or withdrawal request (we will rely on the public CEIDG entry to verify). In case of doubt, we apply the more protective regime in your favor.

4. Account

To use most features, you need an account. We use email-based magic-link authentication (no passwords). You are responsible for maintaining access to the email address used for sign-in.

You may not share your account or transfer it to another person without our consent.

5. Credits and payment

The Service uses a pay-as-you-go credit system:

• Reports cost between 1 and 8 credits depending on the size of the analyzed channel (1–25 videos = 1 credit, up to 301–500 videos = 8 credits)
• Credit packs are sold at fixed prices via Stripe
• New users receive 1 free credit on signup
• Credits do not expire
• Credits are non-transferable between accounts

Prices on the website are quoted in USD and are gross (include applicable VAT where chargeable, calculated and collected by Stripe based on your billing country). Stripe processes all payments. By purchasing credits, you authorize Stripe to charge your selected payment method. Invoices are issued in accordance with Polish VAT regulations and made available through Stripe.

6. Conclusion of the contract and immediate execution

A contract for the supply of digital content (credits + AI reports) is concluded when (i) you select a credit pack and submit the checkout form, (ii) you expressly consent to immediate execution at checkout and acknowledge the loss of the right of withdrawal once execution is complete, and (iii) Stripe confirms successful payment.

Credits are added to your account balance immediately after Stripe confirms payment. Reports are generated immediately upon your request after you spend credits. We treat both as immediate digital execution within the meaning of Art. 16 of the EU Consumer Rights Directive 2011/83/EU and Art. 38 ust. 1 pkt 13 of the Polish Act on Consumer Rights (ustawa o prawach konsumenta z dnia 30 maja 2014 r.).

7. Right of withdrawal (Consumers and sole traders contracting outside their professional scope)

If you are a Consumer, or a sole trader entering into a contract that does not have a professional character for you (within the meaning of Art. 38a of the Polish Consumer Rights Act), you have a 14-day right of withdrawal from a distance contract under EU consumer law (Directive 2011/83/EU; ustawa o prawach konsumenta).

However:by clicking "Buy now" and confirming the consent checkbox at checkout, you expressly consent to immediate execution and acknowledge that you lose the right of withdrawal once performance is complete (Art. 16(m) ECRD; art. 38 ust. 1 pkt 13 ustawy o prawach konsumenta).

In practice this means:

• If you have not used any credits, you may request a refund of unused credits within 14 days of purchase. See our Refund Policy.
• Once you use any credit (i.e. generate a report), execution is treated as complete and the right of withdrawal is exhausted for the entire pack.

A withdrawal-form template (Annex I to Directive 2011/83/EU) is included at the end of these Terms.

8. Acceptable use

You agree to use the Service only for lawful purposes. You will NOT:

• Reverse engineer, decompile, or attempt to extract our source code
• Use the Service to violate intellectual property rights of others (including using extracted transcripts in ways that infringe copyright)
• Resell or redistribute the Service or its raw outputs without our written permission
• Bypass rate limits, credit deductions, or other Service controls
• Use the Service to harass, defame, or harm others
• Use the Service in a manner that violates YouTube's Terms of Service
• Use automated tools to create accounts or generate excessive volume that constitutes abuse
• Attempt to access another user's data

9. Your content and our use of it

You retain ownership of any custom content you provide. By using the Service, you grant us a limited, worldwide, royalty-free license to:

• Store transcripts and reports in your account
• Process them through our AI provider (Anthropic) to generate reports
• Display them back to you in the dashboard
• Use anonymized, aggregated metrics to improve the Service

We do NOT use your content (transcripts and reports) for training AI models, for advertising or ad targeting, for sale to third parties, or for any purpose unrelated to providing the Service to you. (Ad-conversion measurement uses only ad-click data with your cookie consent — never your transcripts or reports; see the Privacy Policy.)

10. YouTube content and copyright

Transcripts extracted via the Service are from publicly available YouTube videos. The original content (videos, transcripts, captions) belongs to its respective rights holders, including YouTube and the video creators.

You are responsible for using extracted content in compliance with applicable laws, including:

• Copyright law — extracted transcripts are subject to fair use / fair dealing / dozwolony użytek rules in your jurisdiction. Personal research and analysis are typically allowed; bulk redistribution is not.
• YouTube Terms of Service — while we believe extracting publicly visible transcripts for research is consistent with normal user behavior, you should review YouTube's ToS independently.

TranscriptLabs is a tool. You are responsible for how you use the output. We disclaim liability for misuse to the maximum extent permitted by law.

Takedown for rights holders. Content creators or other rights holders who object to a specific video's transcript being held in our infrastructure can request removal by emailing info@transcriptlabs.io with the YouTube video URL. We will delete the transcript from our shared cache and from all user accounts within 7 calendar days of receiving a verifiable takedown request. A plain-text email from an address tied to the channel is sufficient — no formal DMCA notice required.

11. Service availability

We aim for high availability but do not guarantee uninterrupted service. The Service may be unavailable due to maintenance, third-party outages (Anthropic, Supabase, Vercel, Stripe), YouTube changes that affect extraction, force-majeure events, or other reasons.

12. Refunds

Refund conditions are set out in our Refund Policy, which forms an integral part of these Terms. In summary:

• If our system fails to generate a report due to our error, the credit returns automatically to your balance
• Consumers and sole traders contracting outside their professional scope may request a refund of unused credits within 14 days of purchase, provided no credits have been used
• Used credits are non-refundable (the right of withdrawal has been exhausted under Art. 16(m) ECRD; art. 38 ust. 1 pkt 13 ustawy o prawach konsumenta)
• Business users contracting in their professional scope: no statutory withdrawal right; only auto-refunds for system failures apply

13. Intellectual property

The Service (excluding your content) is owned by us and protected by copyright. The TranscriptLabs name, logo, and design are our property. You may not copy, modify, or use them without permission.

14. Termination

You may stop using the Service at any time. To delete your account, email info@transcriptlabs.io.

We may suspend or terminate your access if you materially violate these Terms, with or without notice depending on severity. In case of termination for our convenience (not due to your breach), we will refund any unused credits.

15. Disclaimers

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• AI reports will be accurate, complete, or fit for any particular purpose
• Extraction will succeed for every video (some have no transcripts)
• The Service will be error-free or uninterrupted

Use AI-generated content at your own risk. Verify important facts independently. Statutory rights of Consumers under EU and Polish law are not affected by this clause.

16. Limitation of liability

For Business users (contracting in their professional scope): to the maximum extent permitted by law, our total liability for any claims related to the Service is limited to the amount you paid us in the 12 months preceding the claim, or €100, whichever is greater. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or business interruption.

For Consumers and sole traders contracting outside their professional scope: nothing in these Terms limits or excludes our liability where such limitation or exclusion would be contrary to mandatory provisions of Polish law, including liability for damage caused intentionally or by gross negligence. The limitation in the preceding paragraph does not apply with respect to unfair-contract-term controls under Art. 385¹–385³ of the Polish Civil Code as extended by Art. 38a of the Polish Consumer Rights Act.

17. Indemnification

Business users contracting in their professional scope agree to indemnify and hold us harmless from any claims arising from their misuse of the Service, their violation of these Terms, or their infringement of third-party rights. This Section does not apply to Consumers or to sole traders contracting outside their professional scope.

18. Complaints procedure

Complaints regarding the Service may be submitted by email to info@transcriptlabs.io. The complaint should include your account email and a description of the issue. We will respond within 14 days.

19. Out-of-court dispute resolution (Consumers and sole traders contracting outside their professional scope)

The European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available as a dispute-resolution channel. Eligible users may instead pursue any of the following out-of-court routes:

• Polish Consumers (and sole traders contracting outside their professional scope): assistance from the Powiatowy (Miejski) Rzecznik Konsumentów in your place of residence, the Wojewódzki Inspektorat Inspekcji Handlowej (which mediates consumer disputes free of charge), or NGOs whose statutory tasks include consumer protection — for example Federacja Konsumentów (federacja-konsumentow.org.pl) or Stowarzyszenie Konsumentów Polskich (skp.pl).
• Consumers in other EU/EEA Member States: the European Consumer Centre Network (ECC-Net) operating in your country — see commission.europa.eu — ECC-Net.

Use of out-of-court routes is voluntary on both sides. We reserve the right to decline participation in non-binding ADR procedures other than mediation by the Wojewódzki Inspektorat Inspekcji Handlowej, where required by Polish law. This does not affect your right to bring a claim before the courts.

20. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Poland, without regard to conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Disputes between us and Business users contracting in their professional scope will be resolved by the Polish courts having jurisdiction over the operator's registered seat (Warszawa).

Disputes between us and Consumers, or sole traders contracting outside their professional scope, will be resolved by the courts having jurisdiction under the general rules of Polish civil procedure. Nothing in these Terms deprives a Consumer of the protections afforded by mandatory provisions of the law of the Member State of their habitual residence (Art. 6(2) of Regulation (EC) No 593/2008 — Rome I).

21. Changes to these Terms

We may update these Terms. Material changes will be announced by email or in-app notice at least 14 days before they take effect. If you do not agree with the updated Terms, you may stop using the Service and request deletion of your account; any unused credits will be refunded. Continued use after the effective date constitutes acceptance.

22. Contact

Questions about these Terms:
Email: info@transcriptlabs.io
Postal: NODE Piotr Nowicki, al. Komisji Edukacji Narodowej 36, lok. 112B, 02-797 Warszawa, Poland

Annex — Withdrawal form template (Consumers only)

Complete and return this form only if you wish to withdraw from the contract within 14 days of purchase and have not used any credits.

To: NODE Piotr Nowicki
al. Komisji Edukacji Narodowej 36, lok. 112B
02-797 Warszawa, Poland
Email: info@transcriptlabs.io

I hereby give notice that I withdraw from the contract for the supply of
the following digital content/service:

Order/transaction ID: ________________________
Date of purchase:     ________________________
Amount paid:          ________________________

Consumer name:        ________________________
Consumer address:     ________________________
Consumer email:       ________________________

Date and signature:   ________________________
(signature only if this form is submitted on paper)